In the past, finding answers to common questions about products, services, or website functionality often meant searching through detailed guides, contacting support teams, or navigating community forums. People often turn to external platforms like social media or third-party websites, hoping to find reliable information. This approach was time-consuming and inconvenient for users seeking quick solutions.
Over time, websites began using a dedicated format to organize and present answers to frequent inquiries, giving rise to what we know now as FAQs—Frequently Asked Questions. These sections made it easier for users to find relevant information without increasing the workload of support teams.
When it comes to formatting FAQs, you can choose either collapsible or expandable sections, dropdown menus, or straightforward lists. Our article will focus on how to create a professional collapsible or expandable FAQ for your WordPress site. Let’s get started.
Steps to Create Collapsible/Expandable FAQs
We’ll use the Ultimate Blocks plugin for this tutorial because it simplifies the creation of collapsible FAQs. It’s easy to use, highly customizable, and designed to help you achieve professional results without needing technical skills.
Step 1: Install Ultimate Blocks
Go to your WordPress dashboard, click on Plugins, followed by Add New Plugins, and search for Ultimate Blocks. Install and activate the plugin when you find it. Once you activate the plugin, it will be ready to use.
Step 2: Add the Content Toggle Block
Open the post or page where you want to add FAQs. Click on the Block Inserter (+ button) to bring up the block options, then search for Content Toggle and select it. This block will work as the foundation for your collapsible FAQ section.
Step 3: Enter Your Questions and Answers
Within the Content Toggle block, enter your first FAQ question in the Panel Title field. To add the corresponding answer, click the chevron ( 
) icon at the far right of the panel to add the Panel Content field and put your answer there. If you have more FAQs to add, click the + button at the bottom corner of each block to create additional panels for each question and answer.
Keep in mind that with the Content Toggle block, you are not limited to text. You can add images, videos, or lists to make your FAQs more appealing and simple to explore.
Step 4: Customize the FAQ Design
To take full control of your FAQ’s appearance and functionality, you need to explore the features in the Settings and Styles tabs.
- Settings Tab:
Set the Panel Title heading tag, adjust the Toggle State (collapsed, mobile-specific collapse, or prevent collapse), enable the search (Pro) option, and turn on FAQ Schema.
- Styles Tab:
Choose a Color Scheme, tweak the Border Toggle, customize the Toggle Status Icon (location and style), and adjust dimensions for proper spacing.
Step 5: See the Final Result
After following these steps, your FAQ section will appear polished, well-organized, and user-friendly. If everything looks good, publish the page to make your collapsible FAQs live. Below, we’ve included two demos to show how your FAQ section could look.
Conclusion
FAQs usually play an important role in bridging the gap between user questions and immediate answers. They aim to help both users and site owners by creating a solution that works for everyone.
Even with many best options for FAQs, we chose Ultimate Blocks because it has 26 blocks, including a Content Toggle, FAQ schema support, and easy customization to make collapsible FAQs.
To get the most out of this article, try experimenting with the plugin’s settings and customize your FAQs to match your audience’s needs. Remember, a thoughtful FAQ section doesn’t just answer questions; it creates a better experience for your users and adds real value to your website.
